Phil Stubbs
Phil Stubbs Biography Phil has a passion for helping organisations improve support services within Customer Services and Telemarketing environments. He has a strong track record in assisting businesses improve forecasting, planning, real time management and reporting capability – which has brought measurable commercial benefits. He has particular expertise in improving forecasting accuracy, grounded in postgraduate…
Giles Slinger
Giles Slinger Biography This man loves data and through his considerable consulting experience, is adept at helping organisations focused on using data more effectively: in feedback systems for major Telco’s, operations management methods for Government departments and in organisational analytics for restructuring and transformation. He is inspired by the idea that technology can connect –…
Keith Corbin
Keith Corbin Biography Human Resource, Organisation Development consulting and career coaching skill. Keith is the most ‘mature’ member of the team, by virtue of the fact he has gained over 30 years of Human Resource, Organisation Development consulting and career coaching skill. He has applied his knowledge and experiences in a variety of business sectors…
Michael Anderson
Michael Anderson Biography Providing highly effective Business Transformation solutions to Customer led organisations. Michael is happiest in enhancing the customer experience through his extensive background in Customer and Contact Centre Operations, Consulting and, multi-channel, cross-border Programme Management. He has cultural understanding and deep expertise in implementing business transformation programmes focused on digital technology advancements, mitigating…
James Barnes
James Barnes Biography James is an expert customer contact specialist, having amassed a vast knowledge of the industry’s operational and technical processes, and garnered considerable experience in administering consultancy to a variety of technology and service providers across the globe. His specialisms in the areas of Forecasting, Scheduling and Real-Time processes as well as a…
Jill Galvin
Jill Galvin Biography A specialist in the area of organisational development, Jill has been specialising in improving the Customer Experience through engaging and equipping people to own the required step change in culture, skills and results. She has developed solutions that create a ‘One Team’, unified approach whose sole purpose is to deliver a ‘Life-long’…
Clive Harris
        Clive Harris Biography Clive was one of the early adopters of Telemarketing in the UK, developing teams who were rated amongst the top performing in Europe in the late 80s. He contributed to the development of the industry by researching and reporting the market development with The Henley Centre in 1994…