Jill Galvin


A specialist in the area of organisational development, Jill has been specialising in improving the Customer Experience through engaging and equipping people to own the required step change in culture, skills and results.

She has developed solutions that create a ‘One Team’, unified approach whose sole purpose is to deliver a ‘Life-long’ Customer Experience and increase NPS scores.Typically her work starts by identifying strategic gaps in the customer/people journey and supporting the Learning team through scoping, design, managing the scoping, design and delivery of improvement solutions, succession planning, evaluating outcomes to demonstrate a tangible return on investment.