Providing highly effective Business Transformation solutions to Customer led organisations.
Michael is happiest in enhancing the customer experience through his extensive background in Customer and Contact Centre Operations, Consulting and, multi-channel, cross-border Programme Management. He has cultural understanding and deep expertise in implementing business transformation programmes focused on digital technology advancements, mitigating business risks, customer satisfaction and revenue enhancement. Outstanding track record in leading the mobilisation of projects by developing creative and practical solutions which deliver results in the most efficient and effective way. Hands-on experience in guiding operational leaders in understanding continuous improvement methodologies as well as identifying and prioritising high-impact opportunities. Michael fosters a customer-focused culture to seize new opportunities in a rapidly transforming digital world by trying innovative ideas, testing-and-learning, not being afraid to fail but critically being able to rapidly scale and integrate successes for true competitive advantage.